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Office Face-Time: Patients vs EHR

Patients rate their care lower the more the doctor looks at a computer screen using an EHR system, according to a new study in JAMA Internal Medicine. And a third of a doctor’s visit time is using electronic health records!

Here’s the new POISED guidelines* to help improve patient communications while using EHRs:

  • Prepare: Review the electronic medical record before seeing the patient.
  • Orient: Briefly explain how the computer will be used during the appointment.
  • Information gathering: Enter data when with patients to show their concerns are being taken seriously.
  • Share: Show the computer screen so patients can see the information.
  • Educate: Display a graphic representation of, say, the patient’s weight or blood pressure over time.
  • Debrief: Make sure the patient understands what you said.

Source: Richard Frankel, Regenstrief Institute and Indiana University School of Medicine.

Read this article in the WSJ for more on this study

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